Job Brief

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. Experience with Hilton and The PEP operating system is a plus.

The ideal candidate should have at least 3 years previous experience in hotel front desk operations, at least 1 year in supervisory or leadership roles, and a flexible schedule to cover shifts as needed (including Night Audit).

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Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Requirements and Skills

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor’s degree in Hospitality Management or a related field is a plus

• Must have at least 1 year of HOTEL HOUSEKEEPING LEADERSHIP or DO NOT APPLY.  Your application will be rejected without being reviewed without this experience 

• Bilingual with Spanish is a plus

The Doubletree by Hilton Biloxi is looking for a professional Line Cook to prepare food to the exact chef’s specifications and to set up stations for the menu. Line cook duties will consist of assisting the executive and sous chef with their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction and acquisition goals.

• Sets up and stocks food items and other necessary supplies.
• Prepares food items by cutting, chopping, mixing, and preparing sauces.
• Cook food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards.
• Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage.
• Cleans and sanitizes cooking surfaces at the end of the shift.
• Performs inventory checks and completes food storage logs.

• Assists Housekeepers as required
• Delivering requested items to guest rooms
• Reports any damage or missing items and submit maintenance requests
• Sets up, attends, and cleans up after resident functions (food, tables, kitchen areas ..)
• Houseman duties including trash, mopping, vacuuming
• Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry or housekeeping as needed sweeping/mopping common guest areas, keeping stairwells clean, and shampooing carpets and hallways when needed
• Provide support to guests and the front desk
• Maintain cleanliness of the hotel parking lot, hotel public areas, restrooms, meeting rooms
• Assist in other departments/areas of the hotel (breakfast, laundry, maintenance, housekeeping, ) as needed
• Cleans, sweeps, vacuums, mops or restocks hotel areas such as hallways, stairways, food preparation, kitchen, laundry rooms, common areas, restrooms, public or other similar areas

The Doubletree Biloxi is looking for an exceptional addition to our amazing Front Desk team. Hospitality experience is preferred, but not required as we are more than happy to provide the right person with an opportunity!

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.